- -Product exchange will be issued for any full priced unopened merchandise that must be returned with original packing within 7 days of delivery date.
- -All products to be exchanged must be accompanied by original receipt.
- -No exchange will be accepted if the products are on any sale, used, opened or damaged.
- -Each item can only be exchanged once.
- -No refunds will be issued.
- -To return any items, please contact Customer Service by email from Monday to Friday, 9.30am to 6.00pm.
- -Postage will not be refunded, if applicable.
- -Please allow one to two weeks from the date you return the product for exchange progress. You will be contacted once your exchange is completed.
- -Yan Yu Tang is not responsible for any damage after delivery.
- -All claims for shortages must be reported to Customer Service on the date of delivery.
-Yan Yu Tang reserves the right of final decision in case of any dispute.